Sunwing Will Offer Refunds After Ottawa Gives Loan
June 26, 2021 ctn_admin
Sunwing has reached a deal with the Trudeau government that will allow it to provide COVID-19 related customer refunds.
The Canada Enterprise Emergency Funding Corp. (CEEFC) announced that it has reached an agreement with Sunwing to provide a repayable loan of up to $100 million, under the Large Employer Emergency Financing Facility (LEEFF), to enable the refunds to go out.
Customers with non-refundable bookings whose vacations were cancelled due to the COVID-19 pandemic, and who have received a future travel credit or opted to use their Worry Free cancellation waiver and received travel vouchers, can now request a full refund to their original form of payment. The new policy applies to hotels, flights and vacation packages booked on or before June 25, 2021 for scheduled travel from February 1, 2020 onwards.
To request a refund, eligible customers and travel agents must submit a request through the online COVID-19 refund request form by August 27, 2021. Customers who booked through a travel agent or a third party must contact their travel agent or third party to request a refund; travel agent commissions will not be recalled. Regular terms and conditions will apply to any refund requests made after 11:59 p.m. EST on August 27, 2021.
Those who will not be eligible for a refund under the new policy include: customers who already received a refund, including a refund from an insurance provider; customers who received a refund from initiating a chargeback, or have a chargeback currently in progress; or customers who transferred their travel credit to another person not named on the booking.
Customers who wish to keep their Sunwing Vacations travel credit may do so and can take advantage of incredible savings on their future dream getaway. Future travel credits are available for travel up to September 30, 2026.
More information on the refund process and eligibility can be found on Sunwing’s website.
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