TICO Issues Advice for Those Affected by Canada Jetlines Ceasing Operations

TICO Issues Advice for Those Affected by Canada Jetlines Ceasing Operations

August 16, 2024 ctn_admin

In the wake of the news Canada Jetlines is ceasing operations, TICO – the Travel Industry Council of Ontario is providing information for consumers who are affected by the shut down.

Many consumers might not be fully aware of TICO and what they do; they are the governing body of travel in the province of Ontario and act as a advocate for consumers who book their travel through a TICO registered agent.

On August 16, TICO issued a statement saying they are “in the process of obtaining additional information related to Canada Jetlines and their reported plans to enter creditor protection.

As soon as we have additional information, it will be shared on TICO’s website, including potential eligibility for claims under the Ontario Travel Industry Compensation Fund (Compensation Fund).”

For general guidelines about potential eligibility for the Compensation Fund, those affected are directed to the below:

Air only bookings:

Consumers who purchased airfare only through a TICO registered travel agency or website, and who did not receive the travel services purchased or a refund, may have an eligible claim against the Compensation Fund. More information will be provided as it’s available.

Consumers who purchased airfare only directly from Canada Jetlines or through a travel agency/booking website outside of Ontario are NOT eligible for reimbursement through the Compensation Fund.

Vacation package bookings:

Consumers and travel advisors who booked Canada Jetlines Vacations packages (air and accommodation) can call 647-236-3917 for refund information. Please note, this phone number is unable to support air-only passengers.
Consumers who purchased a vacation package directly from Canada Jetlines Vacations or through a TICO registered travel agency or website, and who did not receive the travel services purchased or a refund, may have an eligible claim against the Compensation Fund. More information will be provided as it’s available.

Questions? Please contact TICO at 1-888-451-8426 or (905) 624-6241 or [email protected].