Lack of Refunds: U.S. Government Seeks $25.5 Million From Air Canada
June 15, 2021 ctn_admin
MSN.COM – The U.S. Department of Transportation is seeking a $25.5-million USD ($31 million CAD) penalty against Air Canada for “failing to provide consumers prompt refunds” after cancelling their flights amid the COVID-19 pandemic.
In a “notice of enforcement proceeding” issued by the department today, the aviation consumer protection agency says Air Canada “unlawfully failed to provide timely refunds” for flights between the United States and Canada that were cancelled or significantly changed.
The agency says it received more than 6,000 refund complaints since March 1, 2020.
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